Technical Content Creator

About Optmyzr

Optmyzr is a leading B2B SaaS platform that empowers digital advertisers to optimize their ad campaigns efficiently. We are committed to delivering exceptional customer experiences and ensuring our users can easily navigate and utilize our tools to achieve their goals.

Our Ideal Candidate

• •Minimum of 2 years of experience in content writing, with a focus on technical writing within a B2B SaaS environment.
• •Ability to understand and communicate technical concepts clearly and effectively. Experience working closely with technical teams is a plus.
• •Exceptional writing, editing, and proofreading skills with a strong attention to detail.
• •Familiarity with content management systems (CMS), documentation tools (e.g., Confluence), and video creation tools.
• •Strong interpersonal and communication skills with the ability to work collaboratively across departments.
• •Bachelor’s degree in English, Communications, Technical Writing, or a related field is preferred.

Job Responsibilities

• •Help Center Management: Maintain, update, and expand our customer-facing help center to ensure it is comprehensive, accurate, and easy to navigate.
• •Content Creation: Write, edit, and revise customer-facing content, including FAQs, user guides, product documentation, release notes, and onboarding materials.
• •Training Content Development: Create both video and text-based training content to educate customers on how to effectively use Optmyzr’s tools.
• •Technical Writing: Translate complex technical concepts into clear, understandable content for a non-technical audience, ensuring that users can effectively utilize Optmyzr’s tools.
• •Collaboration: Work closely with product managers, engineers, customer support, and marketing teams to gather information and ensure content accuracy.
• •Content Optimization: Continuously improve the quality of content by incorporating feedback from users and stakeholders, conducting regular content audits, and keeping content up-to-date with product changes.
• •Customer Insights: Analyze customer feedback and support queries to identify common issues and areas where additional documentation or resources could improve the user experience.