Customer Success Manager

About Optmyzr

At Optmyzr, we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members who have worked at Amazon, Oracle, Zoho, and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products. We believe in creating a workplace that’s as rewarding as it’s flexible. Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.

Our Ideal Candidate

• •An Undergraduate degree in any discipline.
• •1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
• •Full professional proficiency in written and spoken English.
• •Able to solve problems and work under pressure.
• •Smart and scrappy. Able to figure things out on your own.
• •Passionate about making customers happy.
• •Driven, focused, and quick to take ownership of your work.
• •Humble - you’re willing to get into the details and open to feedback.
• •Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
• •Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.
• •Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.

Responsibilities

• •Own a set of accounts and drive product adoption, renewal, and expansion.
• •Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
• •Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
• •Be the voice of the customers and champion their interests internally.
• •Work closely with the Product and Engineering teams to build what helps your customers.
• •Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.